MARTIY CANCELLATION POLICY
This Cancellation Policy outlines the rules and conditions for order cancellations on Martiy (the “Platform”). This policy should be read together with our Terms & Conditions and Refund Policy.
1. GENERAL POLICY
Martiy operates as a marketplace platform where sellers manage their own products. Cancellation rules may vary depending on the seller, product type, and order status.
2. CUSTOMER-INITIATED CANCELLATION
- You may cancel an order free of cost before it is dispatched.
- Once the order has been dispatched, cancellation is not allowed and the return process must be followed.
- Cancellation requests must be made through the platform.
3. SELLER-INITIATED CANCELLATION
Sellers may cancel orders under the following conditions:
- Product is out of stock
- Pricing or listing errors
- Suspected fraudulent activity
- Failure to verify order or payment details
You will be notified if your order is cancelled.
4. MARTIY-INITIATED CANCELLATION
Martiy reserves the right to cancel orders in cases of:
- Suspected fraud or misuse
- Violation of Terms & Conditions
- Technical errors or system issues
- Payment verification failure
5. REFUND AFTER CANCELLATION
- If a prepaid order is cancelled, a refund will be issued.
- Refunds may be processed to the original payment method or as a refund voucher.
- Refund timelines depend on payment providers.
6. NON-CANCELLABLE ORDERS
Orders may not be cancelled if:
- The order has already been dispatched
- The item is marked as non-cancellable
- The order involves special, customized, or perishable items
7. FAILED OR INVALID ORDERS
Orders may be automatically cancelled if:
- Payment fails or is not completed
- Required verification is not provided
- Incorrect or incomplete shipping information is given
8. MISUSE & FRAUD
Martiy reserves the right to:
- Cancel any order suspected of misuse or fraud
- Restrict or suspend accounts involved in repeated cancellations or abuse
- Take legal action where necessary
9. LIMITATION OF LIABILITY
Martiy is not responsible for losses arising from order cancellations caused by sellers, system issues, or third-party service providers.
10. POLICY UPDATES
We may update this policy at any time. Continued use of the platform constitutes acceptance of the updated policy.
11. CONTACT
Email: services@martiy.com
Dated: January 2026