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Privacy policy

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This Privacy Policy describes how Martiy ("we", "our", or "us") collects, uses, stores, transfers, discloses, and protects your personal data when you access or use our website, mobile applications, products, or services (collectively, the "Services").

By accessing or using Martiy, you acknowledge that you have read, understood, and agree to this Privacy Policy.

1. Acceptance & Consent

By accessing or using Martiy, creating an account, or selecting "Agree" (or any similar option), you consent to the collection, use, disclosure, and processing of your personal data in accordance with this Privacy Policy.

2. Scope

This Privacy Policy applies to all users of Martiy, including buyers, sellers, visitors, merchants, and anyone using our website, mobile applications, or related services.

3. Personal Data We Collect

Depending on your use of our Services, we may collect:

  • Identity Data (name, username, date of birth)

  • Contact Data (email address, phone number)

  • Profile Data (preferences, interests, profile picture)

  • Seller Information (business details, tax information, registration documents)

  • Transaction Data (orders, invoices, billing and shipping details)

  • Payment Information (processed securely by our payment partners)

  • Location Data (where permission is granted)

  • Technical Data (IP address, browser, operating system, cookies, device identifiers)

  • Usage Data (pages visited, searches, clicks, interactions, app usage)

  • Marketing Preferences

  • Customer Support Communications

4. How We Collect Information

We collect information when you:

  • Register an account

  • Sign in using email, Google, Facebook, or other supported providers

  • Buy or sell products

  • Use messaging, reviews, ratings, campaigns, or promotions

  • Contact customer support

  • Participate in surveys or marketing campaigns

  • Use our website or mobile application

  • Interact with integrated third-party services

5. Cookies & Automated Technologies

Martiy uses cookies, similar technologies, analytics tools, and device identifiers to:

  • Improve website functionality

  • Remember your preferences

  • Personalize content

  • Measure website and application performance

  • Detect fraud and security threats

  • Improve our Services

You may manage cookies through your browser settings.

6. Why We Use Your Information

We process personal data to:

  • Create and manage accounts

  • Provide our marketplace services

  • Process orders, deliveries, refunds, and payments

  • Authenticate users

  • Improve platform functionality

  • Personalize recommendations

  • Provide customer support

  • Detect fraud and unauthorized activity

  • Conduct analytics and research

  • Comply with applicable laws

  • Send service-related and marketing communications (where permitted)

7. Data Sharing & Disclosure

We do not sell your personal information.

We may share personal data only with trusted service providers that help us operate our platform, including:

  • Hostinger International Ltd. – Website and application hosting.

  • Google Analytics (Google LLC) – Website and application analytics.

  • Google Firebase (Google LLC) – Authentication, application infrastructure, notifications, crash reporting, analytics, and related cloud services.

  • PayFast (Pakistan) – Secure payment processing.

  • Delivery and logistics partners for fulfilling orders.

  • Customer support providers.

  • Government authorities, regulators, or law enforcement agencies where disclosure is legally required.

  • Other third-party services that you choose to connect with, subject to their own privacy policies.

These service providers process personal data only on our behalf and only for the purposes described in this Privacy Policy.

8. Google Sign-In

Martiy supports Google OAuth 2.0 authentication.

When you sign in using Google, we may receive:

  • Name

  • Email address

  • Profile picture

This information is used only to:

  • Authenticate your account

  • Create or access your Martiy account

  • Improve your user experience

We comply with the Google API Services User Data Policy.

We do not sell, rent, or misuse Google user data.

You may revoke access at any time through your Google Account settings.

9. Facebook (Meta) Login

If you choose to sign in using Facebook, we may receive information that you authorize Facebook to share, including:

  • Name

  • Email address

  • Profile picture

  • Facebook User ID

This information is used solely to:

  • Authenticate your account

  • Create or access your Martiy account

  • Provide our Services

  • Improve your experience

We do not sell, rent, or misuse Facebook Platform Data.

Facebook Platform Data is processed only in accordance with:

  • Meta Platform Terms

  • Meta Developer Policies

  • Applicable privacy laws

10. Facebook User Data Deletion

If you signed in using Facebook and wish to delete your Facebook-related data, you may:

  • Delete your Martiy account through your account settings; or

  • Contact us at services@martiy.com.

Upon verification, we will delete or anonymize your Facebook Platform Data unless we are legally required to retain certain information.

11. Google Analytics

We use Google Analytics to better understand how visitors use our website and applications.

Google Analytics may collect information such as:

  • Device information

  • Browser type

  • IP address

  • Operating system

  • Pages visited

  • Session duration

  • User interactions

This information is used only to improve our platform and user experience.

You can learn more about Google's privacy practices by visiting Google's Privacy Policy.

12. Firebase Services

Martiy uses Google Firebase services, which may include:

  • Firebase Authentication

  • Firebase Cloud Messaging (FCM)

  • Firebase Analytics

  • Firebase Crashlytics

  • Firebase Cloud Storage

Firebase helps us:

  • Secure user authentication

  • Send push notifications

  • Improve application stability

  • Analyze application performance

  • Store application data securely

Firebase processes information in accordance with Google's Privacy Policy.

13. Payment Processing

Payments made through Martiy are securely processed by PayFast (Pakistan) and other payment providers that may be introduced in the future.

Martiy does not store complete payment card details on its own servers.

Payment providers process payment information under their own privacy policies and security standards.

14. International Data Transfers

Some of our service providers may process or store information outside your country.

Where international transfers occur, we take reasonable contractual, technical, and organizational measures to protect your personal data.

15. Data Security

We implement appropriate security measures, including:

  • TLS/SSL encryption

  • Secure hosting

  • Firewalls

  • Access controls

  • Authentication systems

  • Continuous security monitoring

  • Regular software updates

Although we take reasonable precautions, no system is completely secure.

16. Data Retention

We retain personal data only for as long as necessary to:

  • Provide our Services

  • Comply with legal obligations

  • Prevent fraud

  • Resolve disputes

  • Enforce our agreements

When no longer required, personal data is securely deleted or anonymized.

17. Your Rights

Subject to applicable law, you may request to:

  • Access your personal data

  • Correct inaccurate information

  • Update your information

  • Delete your information

  • Withdraw consent

  • Restrict processing

  • Object to processing

  • Request data portability

18. Withdrawal of Consent

Where processing is based on consent, you may withdraw your consent at any time.

Doing so may limit your ability to use certain Services.

19. Data Accuracy

You are responsible for ensuring that the information you provide remains accurate and up to date.

You may update your information through your account or by contacting us.

20. Children's Privacy

Martiy does not knowingly collect personal information from children without appropriate parental or guardian consent where required by law.

21. Third-Party Websites

Our Services may contain links to third-party websites.

We are not responsible for their content, security, or privacy practices.

22. Legal Basis for Processing

Where applicable, we process personal data based on:

  • Consent

  • Performance of a contract

  • Legal obligations

  • Legitimate business interests

  • Protection of vital interests where permitted by law

23. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Updated versions will be published on our website with a revised effective date.

Continued use of Martiy constitutes acceptance of the updated Privacy Policy.

24. Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Email: services@martiy.com

Effective Date: January 2026