MARTIY SHIPPING & DELIVERY POLICY
This Shipping & Delivery Policy outlines how orders are processed, shipped, and delivered on Martiy (the “Platform”). This policy should be read together with our Terms & Conditions, Refund Policy, and Cancellation Policy.
1. GENERAL POLICY
Martiy is a marketplace platform. Shipping and delivery of products are handled by sellers and/or third-party logistics providers.
2. SHIPPING COVERAGE
- We deliver to locations supported by our logistics partners.
- Delivery availability may vary depending on product, seller, and location.
3. ORDER PROCESSING
- Orders are processed after confirmation and payment verification.
- Processing time may vary depending on the seller and product.
- You will receive updates via SMS, email, or app notifications.
4. DELIVERY TIMELINE
- Estimated delivery times are provided for convenience only.
- Delivery timelines are not guaranteed and may vary due to:
• Location and accessibility
• Seller processing time
• Logistics delays
• Public holidays or unforeseen circumstances
5. SHIPPING CHARGES
- Shipping fees (if applicable) are displayed at checkout.
- Charges may vary based on product, seller, weight, and delivery location.
6. DELIVERY PROCESS
- Orders are delivered to the address provided by you.
- You must ensure accurate and complete delivery details.
- Delivery attempts will be made by logistics partners.
7. FAILED DELIVERY
- If delivery fails due to incorrect address, unavailability, or refusal to accept:
• Re-attempts may be made
• Order may be cancelled after multiple failed attempts
• Additional charges may apply
8. PARTIAL SHIPMENTS
- Orders may be delivered in multiple shipments depending on seller or product availability.
9. ORDER TRACKING
- You can track your order through the platform using order tracking features.
10. RISK & OWNERSHIP
- Risk of loss or damage passes to you upon successful delivery.
- You are responsible for inspecting items at the time of delivery.
11. THIRD-PARTY LOGISTICS
- Shipping is handled by third-party logistics providers.
- Martiy is not responsible for delays, damages, or losses caused by logistics partners.
12. INTERNATIONAL SHIPPING
- International delivery (if available) may involve customs duties, taxes, and delays.
- You are responsible for applicable import duties and compliance.
13. DELIVERY ISSUES
- If your order is delayed, lost, or damaged, you should contact support promptly.
- Resolution will depend on seller and logistics partner policies.
14. POLICY UPDATES
We may update this policy at any time. Continued use of the platform constitutes acceptance of the updated policy.
15. CONTACT
Email: services@martiy.com
Dated: December 2025